FREQUENTLY ASKED QUESTIONS

FAQs for E'SHIYAH

What makes E'SHIYAH products different?

Our products are crafted with all-natural ingredients, rooted in the belief that self-care should feel luxurious, indulgent, and affordable. We prioritize gentle formulations that nourish your skin without compromising your well-being.

Are your products suitable for sensitive skin?

Yes! Our formulas are intentionally designed to be gentle and effective for sensitive skin. However, we always recommend a patch test before full use to ensure compatibility with your unique skin.

Are your products cruelty-free?

Absolutely. We never test on animals, and we ensure our ingredient suppliers uphold the same cruelty-free standards.

Do your products contain synthetic fragrances or harsh chemicals?

No. All E’Shiyah products are free from synthetic fragrances, parabens, sulfates, and other harsh additives. We only use natural, skin-loving ingredients.

How do I store my products?

Store your products in a cool, dry place away from direct sunlight to preserve the natural ingredients and essential oils.

Do you offer samples or travel sizes?

We're working on it! Sign up for our newsletter (The Grace Circle) for early access to new offerings, including sample sets when available.

What is your return policy?

Please review the details of our Return Policy

How long will it take to receive my order?

Orders are typically processed within 2–4 business days. Shipping times may vary based on location but usually range from 3–7 business days within the U.S.

Do you offer international shipping?

Currently, we only ship within the U.S., but international shipping is on our radar. Stay tuned!

Can I earn a discount for leaving a review?

Yes! We offer a 15% discount on your next purchase when you leave a verified product review with a photo or video. You can receive 1 discount per review.

Is E'SHIYAH on social media?

Yes you can connected and follow us on Instagram and TikTok.

How do I become a brand ambassador or collaborate?

We love connecting with skincare enthusiasts who align with our values. Reach out via our Contact page or DM us on Instagram @loveshiyah

Where are your products made?

Each product is handmade in small batches in the U.S. with care, intentionality, and quality ingredients.